Practice Manager - Sutton Coldfield

Sutton Coldfield, a historic town in the West Midlands, is renowned for its leafy suburbs, welcoming community, and excellent quality of life. Known as the “Royal Town of Sutton Coldfield,” it combines a rich heritage with modern amenities, making it a highly desirable place to live.
With superb transport links, including direct rail services to Birmingham and easy access to the M6 and M42, Sutton Coldfield is ideally placed for commuters. The area boasts outstanding schools, a bustling town centre with shops and cafés, and the expansive Sutton Park – one of Europe’s largest urban parks – offering beautiful green space right on the doorstep.

As the Practice Manager, you will play a vital role in the day-to-day operations of this patient-focused practice. You’ll be responsible for overseeing the smooth running of the practice, ensuring excellent patient care, and leading by example while developing and training your team. This is an exciting opportunity for a Senior Optical Assistant or Assistant Manager looking to take the next step in their career.

  • Foster a positive and collaborative work environment, promoting open communication among staff.

  • Lead by example, encouraging teamwork and maintaining high staff morale.

  • Organise and conduct regular training sessions for staff, focusing on new products, techniques, and industry updates.

  • Support continuous professional development by identifying training needs and opportunities.

  • Lead by example in dispensing practices to ensure the accuracy, efficiency, and quality of patient care.

  • Monitor and enforce adherence to dispensing protocols and regulatory standards.

  • Use clinical experience to address patient concerns effectively, providing exceptional service.

  • Ensure patients feel heard, valued, and supported throughout their experience.

  • Implement and monitor quality control measures to ensure high standards of service delivery.

  • Regularly assess and improve processes to enhance patient care and operational efficiency.

  • Quickly identify and resolve operational or dispensing issues, ensuring minimal disruption to patient care.

  • Address staff concerns and operational challenges with practical, solutions-focused approaches.

  • Stay updated with industry trends, emerging technologies, and best practices.

  • Integrate new ideas and improvements into the team’s workflow to enhance overall performance and patient satisfaction.

 

📞 Interested? Let’s Talk

WhatsApp: Chat with JMR
Call/Text: +44 (0)7423 293757
Email: jayne@jaynemarriner.co.uk 
Visit: www.jaynemarriner.co.uk

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