Practice Manager - Rhyl Rhyl is a lively seaside town on the north coast of Wales, known for its coastal charm and long-standing popularity as a holiday destination. With beautiful beaches, a scenic promenade, and a mix of traditional attractions and modern developments, Rhyl offers a unique blend of leisure, history, and natural beauty. Rhyl is well-connected by various transport links, making it easy to travel across North Wales and beyond. The town has a central railway station with direct services to Chester, Manchester, and Cardiff, among other major destinations. Rhyl is also easily accessible via the A55 expressway, linking it to Llandudno, Bangor, and the wider motorway network. Regular bus services and proximity to Liverpool John Lennon Airport provide further options for both local and long-distance travel. As the Practice Manager, you will play a vital role in the day-to-day operations of this patient-focused practice. You’ll be responsible for overseeing the smooth running of the practice, ensuring excellent patient care, and leading by example while developing and training your team. This is an exciting opportunity for a Senior Optical Assistant or Assistant Manager looking to take the next step in their career. Foster a positive and collaborative work environment, promoting open communication among staff. Lead by example, encouraging teamwork and maintaining high staff morale. Organise and conduct regular training sessions for staff, focusing on new products, techniques, and industry updates. Support continuous professional development by identifying training needs and opportunities. Lead by example in dispensing practices, ensuring the accuracy, efficiency, and quality of patient care. Monitor and enforce adherence to dispensing protocols and regulatory standards. Use clinical experience to address patient concerns effectively, providing exceptional service. Ensure patients feel heard, valued, and supported throughout their experience. Implement and monitor quality control measures to ensure high standards of service delivery. Regularly assess and improve processes to enhance patient care and operational efficiency. Quickly identify and resolve operational or dispensing issues, ensuring minimal disruption to patient care. Address staff concerns and operational challenges with practical, solutions-focused approaches. Stay updated with industry trends, emerging technologies, and best practices. Integrate new ideas and improvements into the team’s workflow to enhance overall performance and patient satisfaction.