Practice Manager - Burslem Burslem, one of the six towns that make up Stoke-on-Trent, is known for its rich industrial heritage, particularly in the pottery industry. Often referred to as the "Mother Town" of Stoke-on-Trent, it played a significant role in the development of the region’s ceramics industry. Burslem is well-connected by road, with easy access to nearby towns and cities. The town is located near the A500 and A52 roads, providing convenient routes to Stoke-on-Trent, Newcastle-under-Lyme, and the wider Staffordshire area. While Burslem no longer has a railway station, bus services link the town to surrounding areas, including Stoke-on-Trent city centre and other parts of North Staffordshire. For motorists, the nearby M6 motorway offers access to Birmingham and Manchester. Our client is seeking a Practice Manager and is open to considering candidates with experience as an Assistant Manager, Supervisor, or Senior Optical Assistant. In this role, you will play a pivotal part in ensuring the smooth operation and success of the practice while upholding our commitment to delivering outstanding patient care and service excellence. Foster a positive and collaborative work environment, promoting open communication among staff. Lead by example, encouraging teamwork and maintaining high staff morale. Support continuous professional development by identifying training needs and opportunities. Lead by example in dispensing practices, ensuring the accuracy, efficiency, and quality of patient care. Monitor and enforce adherence to dispensing protocols and regulatory standards. Use clinical experience to address patient concerns effectively, providing exceptional service. Ensure patients feel heard, valued, and supported throughout their experience. Implement and monitor quality control measures to ensure high standards of service delivery. Regularly assess and improve processes to enhance patient care and operational efficiency. Quickly identify and resolve operational or dispensing issues, ensuring minimal disruption to patient care. Address staff concerns and operational challenges with practical, solutions-focused approaches. Stay updated with industry trends, emerging technologies, and best practices. Integrate new ideas and improvements into the team’s workflow to enhance overall performance and patient satisfaction 📞 Interested? Let’s Talk