Practice Manager - Burslem

Burslem, one of the six towns that make up Stoke-on-Trent, is known for its rich industrial heritage, particularly in the pottery industry. Often referred to as the "Mother Town" of Stoke-on-Trent, it played a significant role in the development of the region’s ceramics industry. 

Burslem is well-connected by road, with easy access to nearby towns and cities. The town is located near the A500 and A52 roads, providing convenient routes to Stoke-on-Trent, Newcastle-under-Lyme, and the wider Staffordshire area. While Burslem no longer has a railway station, bus services link the town to surrounding areas, including Stoke-on-Trent city centre and other parts of North Staffordshire. For motorists, the nearby M6 motorway offers access to Birmingham and Manchester.

Our client is seeking a Practice Manager and is open to considering candidates with experience as an Assistant Manager, Supervisor, or Senior Optical Assistant. In this role, you will play a pivotal part in ensuring the smooth operation and success of the practice while upholding our commitment to delivering outstanding patient care and service excellence.

  • Foster a positive and collaborative work environment, promoting open communication among staff.

  • Lead by example, encouraging teamwork and maintaining high staff morale.

  • Support continuous professional development by identifying training needs and opportunities.

  • Lead by example in dispensing practices, ensuring the accuracy, efficiency, and quality of patient care.

  • Monitor and enforce adherence to dispensing protocols and regulatory standards.

  • Use clinical experience to address patient concerns effectively, providing exceptional service.

  • Ensure patients feel heard, valued, and supported throughout their experience.

  • Implement and monitor quality control measures to ensure high standards of service delivery.

  • Regularly assess and improve processes to enhance patient care and operational efficiency.

  • Quickly identify and resolve operational or dispensing issues, ensuring minimal disruption to patient care.

  • Address staff concerns and operational challenges with practical, solutions-focused approaches.

  • Stay updated with industry trends, emerging technologies, and best practices.

  • Integrate new ideas and improvements into the team’s workflow to enhance overall performance and patient satisfaction

     

📞 Interested? Let’s Talk

WhatsApp: Chat with JMR
Call/Text:
 +44 (0)7423 293757

Email: jayne@jaynemarriner.co.uk 

Visit: www.jaynemarriner.co.uk

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