Call Centre Assistant - Swanley

Are you an excellent communicator with a passion for customer service? We’re looking for a Call Centre Assistant to join a busy and supportive Optical & Hearing practice based in Swanley.

📍 Location Info:

Our client's practice is in Swanley, a well-connected town with transport links, including easy access from the A20/M25 and trains to London. Local shops, cafés, and amenities are just a short walk away.

🌟 About the Role:

You’ll be the first point of contact for patients, handling incoming calls, answering general enquiries, and booking appointments for optical and hearing services. You’ll work as part of a friendly and professional team, delivering excellent service to every caller.

💬 Key Responsibilities:

  • Answer and manage a high volume of incoming calls

  • Book and reschedule appointments using in-house systems

  • Handle general enquiries professionally and efficiently

  • Provide administrative support as needed

  • Work closely with the in-practice team to ensure smooth patient flow

👀 Experience & Skills:

  • Previous experience in a call centre or customer service environment is desirable

  • Optical or hearing care experience is a plus, but not essential

  • Excellent communication skills and a clear, confident telephone manner

  • Strong organisational skills and attention to detail

  • Comfortable working as part of a team in a fast-paced setting

💼 What our client offers:

  • Supportive team environment

  • On-the-job training and development opportunities

  • Stable, long-term career prospects

  • Competitive salary (discussed at interview)

 

📞 Interested? Let’s Talk.

Text / WhatsApp / Call: +44 (0)7423 293757
Email: jayne@jaynemarriner.co.uk
Visit: www.jaynemarriner.co.uk

New vacancies are added daily. For testimonials and candidate feedback, check out our recommendations on LinkedIn.

Not quite right?

No problem—there are plenty of other roles available. You can browse more opportunities and run a personalised job search here:

👉 Visit our Job Search Page www.jm-recruitment.co.uk